Description:
This article will show you how to do the following.
- Check call logs for Recovery_on_timer errors
Methods:
- Reboot the phone by unplugging the phones power and plugging it back in.
- Place a test call after the phone is finished rebooting.
- Login to the Audian Portal
- Click the 9 square button at the top right of the screen.
- Click Call Logs
- Click the Custom filter option at the top.
- Select the date range of the calls, and then click Filter.
- When downloading the call log it include all calls within the time range.
- Click on the desired call to expand the records.
- Verify if the Hangup Cause shows as Recovery_on_timer.
- If calls are getting a Recovery_on_timer it may be an issue with the firewall or ALG.