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This article will show you how to do the following.

  • Enable Caller ID Prepend
Caller ID Prepend enables you to set specific caller ID information for internal transfers/calls.


  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click the Groups tab on the left.
  5. Click the Groups Features field for the preferred group.
  6. Select Caller ID Prepend.

  7. Click the Disabled toggle switch to enable.

  8. Enter the preferred name in the Caller ID Name prefix field, and then click Save Changes.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on Callflows, then click on Callflows once more.
  4. Select the preferred call flow from the list on the left.
  5. Drag and drop the Prepend option from the right, make sure it is before any action that will dial a user or ring group.
  6. If placing the Prepend action in a menu, select the preferred option for that menu and then click Save. (IE: Default, Press #1, etc...)
  7. Enter the preferred Caller-ID name Prefix and Caller-ID Number Prefix, and then click Save.
  8. Build out the rest of the call flow as needed, and then click Save changes.

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