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title01. How to add your main number to Smart PBX

Description: This section outlines how to assign a phone number to be the Main Number.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Main Number on the left.
  5. Click Add from Spare Numbers.

  6. Select the number(s) that apply, and then click Add selected numbers.
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    • If you do not see the number, please contact Audian at 844.-611.-6110 opt 2.
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title02. How To Create a Call Flow

Description: This section outlines how to build your main number call flow, but this guide can also be used to create other call flows such as the After Hours menu or Holiday menu.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on Callflows, then click on Callflows once more.
  4. Click Add Call Flow on the left and build the main call flow.
  5. Click the paper and pencil edit button, and then name the call flow using the naming format below.

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    If you have multiple locations under one account, then put the location name at the end to keep track of which call flow is which.

    • 01 | Main Callflow
    • 02 | After Hours 
    • 03 | Holiday
    • 04 | Emergency or Temp Forward
  6. Check List this callflow in Main Number, and then click Save.
    • This will allow you to assign the callflow in the Incoming Call Handling section of Smart PBX.
  7. Now we add the extensionby clicking the Click to add a number section.

    • You can dial that extension at any time to access this call flow and re-record the greeting.
  8. Select the phone number from the drop down box or select Extension and enter a number, and then click Add.

    • Note: Clicking Find Extension will show you a list of all of the currently assigned extensions for this account.
  9. Build out the rest of the call flow by referencing the following articles.
  10. Click on the Save Changes button.


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