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Description:

This article will show you how to transfer calls. There are two types of call transfers which are Live and Blind.

  • Live Transfers allow you to talk to the extension you dialed before you press the Transfer button.
  • Blind Transfers allow you to transfer the call to the extension quickly if you do not need to talk to them before transferring.
  • Transfer calls to Voicemail allows you to transfer a call directly to another users voicemail box.

Live Transfers:

  1. Answer the incoming call
  2. Press the Transfer button
  3. Enter the extension you want to transfer to.
  4. Press Send to dial the ext, OR You may wait for the phone to ring.
  5. Speak to the person you are transferring to, to advise them of the transfer.
  6. Press Transfer or Hang Up When you are ready to transfer the call. 

Blind Transfer:

  1. Answer the incoming call
  2. Press the Transfer button.
  3. Press the Blind button.
  4. Enter the extension you want to transfer to.
  5. Press Send, the phone will not ring and the call will transfer before disconnecting your line.

Transfer to Voicemail:

  1. While on an active call, tap the More softkey, if More does not appear, move to next step.
  2. Tap the Xfer2VM softkey.
  3. Enter the Extension that you want to transfer the call to, and then tap the Enter softkey.
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