Welcome to Audian's Knowledge Database

Audian Account Reporting

Account Reporting
Audian Call Recording

Account Settings - Audian Call Recording
How To - Enable Account level Call Recording
How To - Enable On Demand Call Recording
How To - Setup Amazon S3 for Call Recording
Call Recordings - Audian Call Recording
How To - Apply Advanced Call Recording Filters
User Settings - Audian Call Recording
How To - Enable User level Call Recording
How To - Setup Supervisor Mode - Call Recording
Audian User Portal

Audian User Portal - Caller ID
Audian User Portal - Call Forwarding
Audian User Portal - Call History
Audian User Portal - How To Download Call Logs
Audian User Portal - Call Recording
User Audian Portal - How To Download Call Recordings
User Audian Portal - How To Listen To Call Recordings
Audian User Portal - Conference Bridge
Audian User Portal - Manage A Conference Bridge
Audian User Portal - Setup The Conference Bridge Hub
Audian User Portal - Setup User Conference Bridge
Audian User Portal - Devices
Audian User Portal - Setup Feature Keys (BLF)
Audian User Portal - Faxes
Audian User Portal - Check Fax Log
Audian User Portal - Quick Faxing
Audian User Portal - Voicemail
Audian User Portal - Email alerts settings
Audian User Portal - How To Delete Voicemails
Audian User Portal - How To Download Voicemails
Audian User Portal - How To Listen To Voicemail
Audian User Portal - Voicemail Call Back
Call Center Basic

How To - Access the Call Queue Viewer
How To - Add a Call Queue
How To - Add Agents to the Call Center
How To - Assign Agents/Managers to a Call Queue
How To - Assign Devices in Call Center
How To - Sign Into A Call Queue
Call Center Pro

How To - Add Members to a Queue
How to - Add Users to Members list
How To - Create a Queue
How To - View Agent Performance
Call Flow Articles

Block Numbers & Anonymous Calls (Blacklist Phone Numbers)
How To - Add Phone Numbers to a Blacklist
How To - Enable A Blacklists/Blocklist
Call Flows
Call Flow Custom Features
How To - Create Multi Option Voicemail (Press 0)
How To - Duplicate an existing callflow
How To - Setup Custom Callflow Call Recording
How To - Setup Distinctive Ring in a Callflow
How To - Setup Distinctive Ring for a device (Internal vs External calls)
How To - Setup Missed Calls Alerts
How To - Skip Callflow Modules
Call Flow - General Features
Call Flow - Auto Attendant Setup
How To - Ring Groups Setup - CallFlows
Upload Media/Audio files - Callflows
Call Flow - Setup
How To - Assign A Main Number
How To - Close Your Office Due To Bad Weather
How To - Create A Main Call Flow
How To - Setup Incoming Call Handling
How To - Setup Office Holiday Scheduling
How To - Setup Open/Closed Hours
How To - Change a Menu/Auto Attendant Greeting
Conference Manager

How To - Control The Conference Manager App
How To - Create Conference Bridge HUB & Personal Conference Bridges
Conference Bridge Controls
How To - Setup and Control the Conference Manager App
Dynamic CallerID

Fax Manager App

How To - Send Fax via Fax Manager App
Operator Console and Operator Console Pro

How To - Make a call via the Operator Console Pro
How To - Use the Operator Console appliation
PBX Manager Articles

Add Numbers to a PBX
PBX Troubleshooting
Setup A PBX
Smart PBX

Caller ID
How To - Enable Inbound Caller ID/CNAM
How To - Set Caller ID by Device
How To - Setup Account Level Caller ID
How To - Setup User Caller ID
How To - Create and Add numbers to Blocklist - SPBX
How To - Create Ring Groups - Smart PBX
How To - Enable Group Features - Smart PBX
How To - Enable Account Apps (Account Admin)
How To - Export Company Directory
How To - Port Numbers
How To - Setup Hold Music
How To - Use Online Chat Support
Login to the Audian Portal
Reset Portal Login Password
Set Custom VLAN settings
Set TCP to be used for SIP signaling
User Articles
Audian User Features - SPBX
How to - Enable/Disable Find Me Follow Me
How To - Enable/Disable Voicemail Box for users
How To - Enable Conference Bridge for Users
How To - Enable Customized Call Recording
How To - Enable Do Not Disturb
How To - Enable Hot Desking
How To - Enable Missed Call Alerts - User Feature
How To - Setup Call Forwarding - SPBX
How To - Setup Call Forward Failover - Audian Portal
How To - Setup Next Action for a User
How To - Setup User Faxbox
How To - Add A Device - SBPX
How To - Edit Device - SPBX
How To - Setup Feature Keys (BLF)
How To - Assign Extensions & Phone Numbers - SPBX
How To - Bulk Device Changes
How To - Bulk User Settings
How To - Change Voicemail box PIN
How To - Check Voicemail
How To - Callback number that left a voicemail
How To - Play Oldest Messages First
How To - Create A User
How To - Add User Notes
How To - Buy Numbers
How To - Update User Names
How To - Create Voicemail Boxes
How To - Add Additional Voicemail Email Notifications Contacts
How To - Change Voicemail Greeting - SPBX
How To - Create Email Notification Rule (Outlook)
How To - Enable or Disable Email Alerts for new Voicemail
How To - Voicemail Controls
How To - Reset Users Portal Password
How To - Set E911 Address and Alerts
E911 Document
How To - Set Park Ring Time
How To - Set Ring Time (User and Ring Group)
How To - Soft Disable a Phone
Voicemail Manager

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Welcome to Audian's Knowledge Database