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This article will show you how to do the following.

  • Enable Failover Mode in the Audian portal.

In Failover Mode, the call-forward settings will only apply when none of this user's devices are registered.

This feature only works if you have one (1) phone assigned to the user.


  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click on Users on the left.
  5. Click the Users Features tab for the specific user.
  6. Click Call Forwarding.
  7. Click Failover Mode.

  8. Enter in the number you would like calls to forward to.
  9. Select the additional options that apply to you.
    1. Leave voicemail's on forwarded number
    2. Forward direct calls only: Only applies to calls that come in directly to that user's personal line.
    3. Keep Original Caller ID: Keeps the incoming calls caller ID.
  10. Click Save Changes.
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