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This article will show you how to do the following:

  • How to send a eFax via Email, the Audian User portal or the Fax Manager application.
  • The maximum file size for virtual faxing is 15mb, however many email servers will block emails with files/attachments over 10mb
  • If an outbound fax fails, first call the number with your phone to see if it is bad/busy or if someone picks it up (happens all the time).
  • Using the portal method will generally give the most reliable results because we aren’t relying on an email carrier
  • Each page of a fax can take up to 5 minutes depending on the other parties fax equipment. (A 100 page fax can take up to 8 hours to send
  • If your scan is very large, we recommend making sure it is being scanned as “black and white” not grayscale or color and in a PDF or TIFF format
  • Faxing depends on both our system and who you are sending it to working together.  If the remote system fails it will cause the fax to fail


In order for the service to work, you can only send faxes through an authorized email address. If you receive errors when attempting to fax please call Audian to add you to the authorized list.

  1. Open a new email and fill in the following.
    1. To: 10 Digit [email protected]
      • The CompanyName is YOUR company's name within our system. If you do not know the specific company name, you can:
        • Call Audian to verify the name.
        • Check your welcome packet.
        • Log into the portal to verify the name in the top right.
      • Example: [email protected]
    2. Subject: Doesn't matter, whatever you would like!
    3. Body: Can be left blank
  2. Attach the document you would like to fax.
    •  Attachments may be sent in PDF and TIFF formats.
  3. Press Send.
    • Afterwards, you should receive a confirmation email.

In order for this method to work an account admin must first enable the Faxbox User feature on the user wanting this service.

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Select  Audian User Portal from the apps list.
  4. In the Quick Fax field, enter the fax number, and then click the Upload PDF button.

  5. Select the preferred .pdf file, and then click Send.
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Select the Fax Manager application.

  4. Select Outbound Faxes at the top.
  5. Select the preferred fax box from the drop down list of available fax boxes.
  6. Click the Send a Fax button at the top right.

  7. Enter the phone number that you would like to send the fax to.
  8. If the Create Cover Letter toggle is enabled, you will be prompted to enter the information for who the fax is for, who it is from and any cover letter message you might like.
  9. Click the Upload PDF button, select the file/s that you would like to send.
  10. Click Preview Fax.
  11. You will now be shown a preview of the fax that is to be sent, with any cover letter if selected. Click the Send Fax button at the bottom of the window.