Page tree
Skip to end of metadata
Go to start of metadata

Description:

This article will help you how to do the following:

  • Collect all the information needed for Audian to troubleshoot a service impacting event

Method:

Please copy the questions below and paste them into your email and send this to [email protected]

  1. Please describe the issue in detail. (If any of the issue below describes what is happening, remove any that do not apply)
    1. When on a call audio is cutting in and out.
      1. Direction: Inbound (I cannot hear them), Outbound (They cannot hear me, or Both)
    2. When on a call the call drops and my phone goes to its idle screen.
    3. When I try to call the line rings busy.
  2. Who is your internet provider?:
    (Examples: Comcast, Zipply, Wave)
  3. Please provide a call example when the issue happened.
    1. Number Called:
    2. Number of Caller:
    3. Time the call was placed:
    • Specific call examples can also be reported using the Report Call function of the Call Logs.
  • No labels