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Description:


Bria Stretto is a Softphone application that can be used from a PC/MAC or via an application on Android or Apple iOS smartphones. This allows your agents to assist callers from any location that has an internet connection.

This article will show you how to do the following.

  • Request to have Bria devices added to your account.
  • Install and login to Bria on your device.
  • Enable Alert in the background for mobile phones.
  • Access to official Bria Manual

Setup:


 How to add a Bria device to your account.

Description: This process outlines how to go about requesting a Bria device added to your account.

  1. Email 611@audian.com requesting to have a Bria device added to the account for a user and include the following.
    1. Existing User: The name or extension of the user you would like to add the device to.
    2. New User: Include the first/last name and email address.
  2. This will create a ticket where a VPM(voice project manager) will create a sales invoice and send it to you.
  3. Please sign the invoice and email it back to the VPM.
  4. The VPM will create the device and send you the login credentials for the specified users Bria device.
 How to install and login to Bria

Description: This section outlines where you can install Bria on Windows, Macs, iPhones, Android devices, and how to log into the app.

DeviceDownload Link
Mac / OSX
Windows
iPhone
  1. Open App Store on your iPhone.
  2. Search for Bria Stretto
  3. Select the app and press Get
Android
  1. Open the Play Store app on your phone.
  2. Search for Bria Stretto for Android
  3. Select the app and press Install

How To Login:

  1. Open the app on your phone or computer.
  2. Enter your username and password provided by Audian.
  3. Check Keep Password.
  4. Click Login.

Bria User Guides:

 Making a call
  1. From the Idle screen, dial the desired phone number.
  2. Click the Dial Button.
  3. The call will be connected.
 Answer Incoming call
  1. When a call is coming in, click or press the Answer call button.
  2. The call is now active.
 How To Transfer Calls

Cold Transfer: A cold transfer is when you transfer a call without talking to the person you are transferring to.

  1. While on a call, press the Transfer button.
    1. The call will be put on hold and a call entry field will appear.
  2. Enter in the extension or phone number you would like to transfer to.
  3. Clicking Transfer Now, will transfer and end the call.

Warm Transfer: A warm transfer is when you talk to the person you are about to transfer the call to before completing the transfer.

  1. While on a call press the Transfer button.
    1. The call will be put on hold and a call entry field will appear.
  2. Enter in the extension or phone number you would like to transfer to.
  3. Click the dropdown arrow next to the Transfer Now button.
  4. Select Call First
  5. The phone will ring and after talking to the person on the other line, press the Transfer Now button.

Park a call: Placing a call on Park will allow you to transfer the caller to a special "parking spot" where another user would be able to retrieve the call when they are available.

  1. While on a call, press the Transfer button.
    1. The call will be put on hold and a call entry field will appear.
  2. Enter *3x (X= the Park Line, so for park 1, *31, for Park 2, *32, etc.)
  3. Clicking Transfer now, will transfer and end the call.
 Initiate a Conference Call
  1. While on an active call, click the Menu icon.
  2. Click Invite to Conference Call.
  3. Enter the phone number to be added to the Conference Call, and then click Add.

  4. The Conference Call has been created, more callers can be added by repeating steps 1-3.

    Note: The maximum number of participants for a conference call initiated via the Bria Stretto application is 6 participants, the User and 5 others.
 Add Contacts
  1. From the Idle screen, click Contacts.

  2. Click Add Contact.
    or
  3. Set the preferred contact profile image and group.
  4. Set the Display name for the contact.
  5. Set the Type of contact and enter their contact number.
  6. If multiple numbers are added, make sure to set the Primary phone number to the preferred option.
  7. Click OK to save the contact.
  8. The contact has been added and is now dialable from the contacts screen.


 Bria Manual

Settings:


 Mobile Menu Screen Shots

Audian VoIP Support - Internal:

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