Description:
This article outlines how to setup, listen to, and download call recordings.
- Setup Call Recording on a User
- Listen to Call Recordings
- Download Call Recordings
How To - Setup Call Recording On A User:
Description:
This guide will show you how to enable call recording for a user so that you can listen to the calls later.
An admin must email 611@audian.com requesting to add the service to the account before it will work.
- Login to the Audian Portal
- Click the 9 square button at the top right of the screen.
- Click on Smart PBX.
- Click Users and locate the user you would like to enable call recording on.
- Click the User Feature section which is located on the far right
- Click Customized Call Recording.
- Click Enable at the top and then customize what you would like the service to do.
- Inbound Internal: Records when a user calls this user from inside the Audian network.
- Inbound External: Records when a person calls this user from outside the Audian network.
- Outbound Internal: Records when this user calls another user inside the Audian network.
- Outbound External: Records when this user calls a person outside the Audian network.
- URL: CONTACT AUDIAN TO ENTER THIS
- Format: Audio file format
- Time Limit: Sets how long the service will record the call.
How To - Listen To Call Recordings:
Description:
This guide will show you how to listen to call recordings in the Audian User Portal.
- Login to the Audian Portal
- Click the 9 square button at the top right of the screen.
- Click on Audian User Portal.
- Locate the call recording you would like to listen to.
- Press the play button
to listen to the call recording.
How To - Download Call Recordings:
Description:
This guide will show you how to listen to call recordings in the Audian User Portal.
- Login to the Audian Portal
- Click the 9 square button at the top right of the screen.
- Click on Audian User Portal.
- Locate the call recording you would like to listen to.
- Press the download button
to download the call recording.
