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Description:

This article will show you how to do the following.

  • Setup Call Recording on a User
  • Listen to Call Recordings
  • Download Call Recordings

An account admin must email sales@audian.com requesting to add the service to the account before it will work.

Methods:

 Enable Call Recording
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click on Users on the left.
  5. Click the User Features field.
  6. Click Customized Call Recording.
  7. Click the Disabled toggle.
  8. Click Enable at the top and then customize what you would like the service to do.
    1. Inbound Internal: Records when a user calls this user from inside the Audian network. 
    2. Inbound External: Records when a person calls this user from outside the Audian network.
    3. Outbound Internal: Records when this user calls another user inside the Audian network.
    4. Outbound External: Records when this user calls a person outside the Audian network.
    5. URL: CONTACT AUDIAN TO ENTER THIS
    6. Format: Audio file format
    7. Time Limit: Sets how long the service will record the call.

  9. Click Save Changes.
 Listen to and Download Recordings
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Select Audian User Portal from the applications list.
  4. Select Call Recording on the left.
  5. Locate the call recording you would like to listen to by setting Start and End filter dates, you can also search by the To/From phone number.
  6. To listen to the call recording, press the play button.

  7. To download the call recording, press the download button.



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