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Welcome to Audian's Knowledge Database

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This section will provide articles helpful to new customers setting up their accounts.

Account Setup & User Setup:


  1. Log Into The Audian Portal: This article will get you logged in.
  2. Enable Smart PBX: This article will show you how to activate account applications like Smart PBX to get your account setup.
  3. Assign The Main Number: In order to setup the phone system this step needs to be done first.
  4. Create A User: Once you are logged into the portal and enabled the Smart PBX you can use this article to create a new user.
  5. How To - Add A Device - SBPX: Once the user is created and setup email notification you can then create a device and assign it to the user.

Managing Users:


Before you can create a call flow you will need to create users and assign them to devices.

  1. How To - Create A User: Once you are logged in this article will show you how to add a user.
  2. How To - Update Names on Devices
  3. How To - Add A Device - SBPX: Once the user is created and setup email notification you can then create a device and assign it to the user.

Account Administration:


This section will help administrators manage and make changes to your account.

  1. How To - Create Voicemail Boxes
  2. How To - Port Numbers
  3. How To - Setup Account Level Caller ID
  4. How To - Setup Hold Music
  5. How To - View Call Logs
  6. How To - Block Numbers & Anonymous Calls

Auto Attendant Call Flow Management:


Once the user call flows have been created you can then create menu call flows

  1. How To Create a MenuThis article outlines how to make a menu to use the press 1 press 2 press 3 feature.
  2. Time of Day Routing: Once an auto attendant is created this will allows you to create a open hours menu and closed hours menu for more advanced call flows.
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