Welcome to Audian's Knowledge Database
Phone ArticlesÂ
(Covid-19) Emergency Account Management
Audian Booklet
Audian Portal
- How To Articles
- Audian Account Reporting
- Audian Call Recording
- Audian User Portal
- Call Center Basic
- Call Center Pro
- Call Flow Articles
- Conference Manager
- Dynamic CallerID
- Fax Manager App
- Operator Console and Operator Console Pro
- PBX Manager Articles
- Smart PBX
- Caller ID
- How To - Create and Add numbers to Blocklist - SPBX
- How To - Create Ring Groups - Smart PBX
- How To - Enable Account Apps (Account Admin)
- How To - Export Company Directory
- How To - Port Numbers
- How To - Setup Hold Music
- How To - Use Online Chat Support
- Login to the Audian Portal
- Set Custom VLAN settings
- User Articles
- Audian User Features - SPBX
- How to - Enable/Disable Find Me Follow Me
- How To - Enable/Disable Voicemail Box for users
- How To - Enable Conference Bridge for Users
- How To - Enable Customized Call Recording
- How To - Enable Do Not Disturb
- How To - Enable Hot Desking
- How To - Enable Missed Call Alerts - User Feature
- How To - Setup Call Forwarding - SPBX
- How To - Setup Next Action for a User
- How To - Setup User Faxbox
- How To - Add A Device - SBPX
- How To - Assign Extensions & Phone Numbers - SPBX
- How To - Bulk Device Changes
- How To - Bulk User Settings
- How To - Change Voicemail box PIN
- How To - Check Voicemail
- How To - Create A User
- How To - Create Voicemail Boxes
- How To - Reset Users Portal Password
- How To - Set E911 Address and Alerts
- How To - Set Park Ring Time
- How To - Set Ring Time (User and Ring Group)
- How To - Soft Disable a Phone
- Audian User Features - SPBX
- Voicemail Manager
Fax Articles
- How To - Send A Test Fax
- How To - Send Fax via Audian User Portal
- How To - Send Virtual Faxes Online
- How To - Set the Main Fax Number
- How To - Troubleshoot Fax Issues
Features & Services
- 3-Way Call Conferencing
- 911 Notification SMS & Email Setup
- Caller ID Prepend
- Call Queues
- Call Recording
- CSV Onboarding App
- Dial-By-Name Directory
- Directed Extension Pickup
- Do Not Disturb
- Duo Two-Factor Authentication Set Up
- Dynamic Caller ID
- E911 Admin
- Feature Codes
- Find me, Follow me
- HIPAA Compliance Policy
- Holiday Schedules and Office Hours Strategy
- Intercom
- Move Calls
- Multicast Paging
- Ring Groups
- Secure Real-Time Transport Protocol (SRTP)
- Setup or Change Hold Music
- Streaming Hold Music
- Virtual Receptionist
- Voicemail
- Voice Recording Vendors
- What Is VoIP?
Hardware
- Cisco SPA122
- Headsets
- Networking
- Soft Phones
- VoIP Phones
- All Phones
- Cisco
- Grandstream
- Mitel
- Plantronics
- Polycom
- Polycom Phones
- CCX Series
- CCX 400
- How To - Access Call History/Recent Calls
- How To - Add Contacts to phone's directory
- How To - Check Voicemails
- How To - Enable Do Not Disturb (DND)
- How To - Make a Conference/3 way call
- How To - Park Calls
- How To - Place Call on Hold
- How To - Setup Call Forwarding - CCX 400
- How To - Transfer calls (Warm and Cold)
- CCX 400
- IP Series
- VVX Series
- VVX300/310
- VVX300 Phone Features
- How To Change a Voicemail Greeting - VVX300
- How To Check Voicemail - VVX300
- How To Enable/Disable Do Not Disturb - VVX300
- How To Make a 3 Way Call -VVX300
- How To Park a Call - VVX300
- How To Place a Call on Hold - VVX300
- How To Setup Forwarding - VVX300
- How To Setup Voicemail - VVX300
- How To Transfer Calls - VVX300
- VVX300 Phone Features
- VVX400/410
- VVX410 Phone Features
- How To Add Contacts to Directory - Polycom VVX410
- How To Change a Voicemail Greeting - VVX410
- How To Check Voicemail - VVX410
- How To - Disable Attendant Ring - VVX 411
- How To Enable/Disable Do Not Disturb - VVX410
- How To Make a 3 Way Call - VVX410
- How To Park a Call - VVX410
- How To Place a Call on Hold - VVX410
- How To Setup Forwarding - VVX410
- How To Setup Voicemail - VVX410
- How To Transfer Calls VVX410
- VVX410 Phone Features
- VVX500/600
- VVX500 Phone Features
- How To Change a Voicemail Greeting - VVX500
- How To Check Voicemail - VVX500
- How To Enable/Disable Do Not Disturb - VVX500
- How To Make a 3 Way Call - VVX500
- How To Pair Bluetooth Head - VVX600
- How To Park a Call - VVX500
- How To Place a Call on Hold - VVX500
- How To Setup Forwarding - VVX500
- How To Setup Voicemail - VVX500
- How To Transfer Calls - VVX500
- VVX500 Phone Features
- VVX 350/450
- VVX300/310
- CCX Series
- Polycom Resources
- Polycom Support
- How To - Factory Reset Polycom Phones
- How To - Provision Polycom Phones
- How To - Provision Polycom SPIP devices
- How To - Setup Polycom Debugger
- How To - Statically Assign an IP to a Polycom
- How To - Update Polycom Configuration
- Multi-Button shortcuts for VVX series phones
- One Button Transfers - Polycom VVX Series phones
- One Touch Transfers via BLF Buttons
- Polycom Troubleshooting
- URL Calling Is Disabled
- Polycom Phones
- Vtech
- Yealink
- Yealink Phone Features
- Yealink - How To Add Speed Dial Buttons
- Yealink - How To Change a Voicemail Greeting
- Yealink - How To Check Voicemail
- Yealink - How To Park a Call
- Yealink - How To Place & Receive Calls
- Yealink - How To Place a Conference Call
- Yealink - How to Put Calls on Hold
- Yealink - How To Setup Forwarding
- Yealink - How To Setup Voicemail
- Yealink - How To Transfer Calls
- Yealink - How to view Call History and Redial a call
- Yealink Phones
- Yealink Resources
- Yealink Support
- Yealink Phone Features
- Warranty Replacements - 1 year limited warranty
Tools & Downloads
Troubleshooting
- How To - Change Transport Options (TCP, UDP, NAPTR Settings)
- How To - Find MAC or IP Address on Phones
- How To - Optimize Networks for VoIP
- How To - Report Service Interruption
- How To - Resolve Missing Voicemail Emails - Outlook
- How To - Statically Assign NTP Server (Portal)
- How To - Troubleshoot Voicemail Light Indicator
- How To - Verify If The Audian Portal Is Down
- How To - Verify Phone Registration
- How To - View Call Logs
- How To - View Config Files
- Phone Troubleshooting
- Stop call volume from auto lowering
- What Is - Double NAT