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Features:

This article will show you how to do the following.

  • Force Record Entire Account: Allows an admin to enable call recording over the entire account.
    • This includes calls into the main numbers and call's made outbound.
  • Force Record all Users on Account: These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.
  • Storage Settings: Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on Audian servers.
  • On-Demand (In-Call) Recording: When enabled, this setting will allow you to set a * Code to toggle call recording on for the remainder of the current call.

Note: Accounts without AWS storage setup for their call recordings are now limited to 60 days worth of storage. Accounts with AWS storage do not have this limitation.

Articles:

Force Record Entire Account:

Allows an admin to enable call recording over the entire account.

  • Inbound Calls: This allows an account to record incoming calls to the main number or any users from numbers outside the Audian network.
  • Outbound Calls: This allows calls made from users to numbers outside the Audian network to be recorded.
    • Note: This does not record calls made from a user to another user via extensions. To do this, see Force Record All Users on Account.

Force Record All Users on Account:

These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.

Storage Settings:

Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.

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